Privacy Policy

1. Information we collect

We collect information you provide when you open an account or apply for a product, such as your name, address, date of birth, government identification, and financial details.

We also collect information automatically when you use our website and mobile app, including device information, log data, and general location, and we receive information from credit bureaus, payment networks, and identity-verification services.

2. How we use your information

We use your information to open and service accounts, process transactions, verify your identity, prevent fraud, meet legal and regulatory obligations, and improve our products.

We may use your contact information to send service messages, and — where permitted and with your consent where required — information about products that may interest you.

3. How we share your information

We do not sell your personal information. We share it with service providers who act on our behalf, with payment networks and other financial institutions to complete transactions you request, and with regulators, law enforcement, or courts when required by law.

Where you have a joint or business account, information may be visible to the other account owners and authorized users.

4. Your choices

You may review and update your account information at any time from your online banking profile, and you may opt out of marketing communications using the link in those messages or by contacting us.

Depending on where you live, you may have additional rights to access, correct, or delete your information, or to limit certain sharing. We will honor those rights as required by applicable law.

5. Data retention and security

We keep your information for as long as your account is open and afterward as needed to meet legal, regulatory, and record-keeping requirements.

We protect your information with encryption in transit and at rest, access controls, and continuous monitoring. See our Security page for more detail.

6. Changes to this policy

We may update this policy from time to time. When we make material changes, we will post the updated policy here and, where appropriate, notify you directly.

7. Contact

Questions about this page can be directed to our client services team at support@charternb.com, or by writing to Charter North Bank at the address listed in the site footer.